Association of Social Work Boards Masters (ASWB MSW) Practice Exam

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What is the first step in the management of conflict?

The selection of an appropriate strategy

Intervention

The recognition of an existing or potential conflict

The first step in the management of conflict is to recognize that a conflict exists or has the potential to arise. Without this awareness, it is impossible to effectively manage and resolve the conflict. Options A and B are both steps that come after the recognition of the conflict. Option D may also seem like a logical first step, but without recognizing the conflict first, it is not possible to accurately assess the situation. Therefore, option C is the correct first step in conflict management.

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An assessment of the conflict situation